At the heart of our service is a commitment to building a financial foundation based on trust and robust security. As we’ve evolved over the last decade, growing to serve over 30,000 families, our priority has always been to protect your information and offer a seamless experience.
This commitment is why we’ve recently enhanced our data collection practices. These updates aren’t just about good business, they’re a direct result of our deeper integration with our banking partners. This means we now operate under the same strict regulations and compliance standards as the financial institutions themselves, adhering to key requirements like those found in the USA PATRIOT Act and the Bank Secrecy Act. By aligning with these standards, we ensure your accounts are managed with the highest degree of regulatory diligence.
What to Expect During Onboarding
To meet these comprehensive regulatory requirements, our onboarding process now includes collecting standard Customer Identification Program (CIP) information. This involves providing:
Full name
Date of birth
Residential address
Social Security Number
While this entails providing us with more detailed information, we have meticulously designed the process to be as simple, secure, and user-friendly as possible. Your time and peace of mind are important to us, and we strive to make this step straightforward.
Protecting Your Data
Your security is the cornerstone of our operation. Over our 10-year history, we’ve maintained a flawless record without a single breach, and we are confident that this new process takes our security protocols to an even higher level. Your information is protected by multiple, industry-leading layers of defense:
AES-256 Encryption: All sensitive data is immediately encrypted the moment it is received. This powerful encryption standard ensures your data remains secured whether it is stored on our systems or being transmitted.
Least Privilege Access: Access to your information is extremely limited. For example, your Social Security Number is never visible to the majority of our staff and is accessible only to a small, select group of specialized personnel who must work directly with our banking partners for regulatory compliance.
Intrusion Detection & Prevention: We utilize sophisticated systems, specifically IDS (Intrusion Detection Systems) and IPS (Intrusion Prevention Systems), to constantly monitor our network. These tools are designed to identify, alert us to, and automatically block any malicious activity, providing a proactive shield against threats.
Our dedication is to ensuring your journey with us is simple, seamless, and, above all, secure.
Do you have any further questions about our security measures or the onboarding process? We’re always here to help. Reach out to your escrow team or [email protected].
