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Surrogacy Beyond the Checklist: Building Community Through the Emotional Journey

Guest Blogger: Katy Enclade, Executive Director, Egg Donor & Surrogate Solutions


A former egg donor and surrogate with two decades of industry experience, Katy Encalade is on a mission to bring first-class service to the world of family-building, with a focus on transparency and authentic relationships. Under her mindful and collaborative leadership as Executive Director, she successfully combined two programs, “Egg Donor Solutions” and “Surrogate Solutions”  to become a leading agency, built on real-world experience and true connection. Together, Egg Donor & Surrogate Solutions has created over 2,000 happy families around the world today and is celebrating 18 years of industry impact. Katy most recently completed her term as Board Chair of the Society for Ethics in Egg Donation and Surrogacy (SEEDS) after four years serving on the Board of Directors. Katy’s fierce commitment to raising the standard for ethics and education inspires us all.

 

When people hear they need a surrogate to have a child, their minds often jump to the practical pieces: who is who in this process, the financial, medical appointments, medication schedules, contracts, and legal details. Those things matter, but if that’s all we focus on, we miss the heart of what’s really happening. At Egg Donor & Surrogate Solutions, we’ve seen time and again that the emotional journey is just as complex and just as important to talk through and navigate as the medical and legal ones.

 

For intended parents, this road rarely begins without loss. Many come to surrogacy after years of fertility struggles, miscarriages, or the painful realization that carrying a pregnancy themselves may never be possible. With that backdrop, it’s only natural that emotions like grief, guilt, or even fear surface. We hear parents say they feel a sense of loss of control—that they long to know every detail of the pregnancy, to experience the kicks and cravings themselves, to carry the baby they already love. Others quietly grieve the picture of parenthood they once imagined, while still others wrestle with guilt: Am I asking too much of another woman? Am I placing a burden on her shoulders?

 

These emotions don’t make intended parents weak or ungrateful; they make them human. Our role is to remind them that it’s okay to hold space for both gratitude and grief, joy and loss. We encourage honest conversations, we connect parents with others who have walked this same road, and we help them find ways to feel involved and present even when they’re not the ones physically carrying the pregnancy.

 

The gestational carriers who step into this journey also carry their own layers of emotion. While many are motivated by joy, generosity, and a deep desire to help another family, they, too, face moments that aren’t always talked about. How do they balance boundaries with their own families? How do they explain this experience to their children or their family? How do they process the physical and emotional shifts that come after delivery, when it comes to healing, hormones, will they pump breastmilk for the baby? These are not small questions. Too often, the focus is only on the medical health of the carrier, but we know emotional health is just as critical. We work hard to ensure carriers feel cared for in both body and mentally.

 

We often talk about the importance of building community during this process. No one should walk through fertility struggles or surrogacy alone. We encourage families to get involved, share their stories, join our support groups, and connect with our team—many of whom have personally experienced this journey themselves. Community is found both here, within Egg Donor & Surrogate Solutions, and in your close circles of family and friends who can walk alongside you. Of course, community can also be complicated. Sometimes loved ones don’t fully understand and their comments, even well-meaning ones, can sting. Sometimes intended parents and carriers have different communication styles—one family may long for weekly updates while a carrier feels more comfortable sharing milestones. Part of our role is to help bridge these differences, creating a community of trust, respect, and encouragement where everyone feels supported and valued.

 

In addition to emotional support and open communication, the escrow process can also play a meaningful role in easing some of the emotional weight of surrogacy. By managing all financial transactions through a neutral third party, escrow helps protect both intended parents and gestational carriers, ensuring that compensation, medical expenses, and reimbursements are handled transparently and fairly. This structure allows everyone to focus less on the logistics of money and more on the relationships and trust being built. Knowing that the financial side is secure and responsibly managed can bring a deep sense of peace, helping both parties feel supported and respected throughout the journey.

 

And while it’s true that intended parents aren’t the ones physically pregnant, their bodies often don’t seem to know that. Their minds and hearts are so intertwined with the process that their bodies respond, too. That’s why we talk openly about the mind-body connection. We always recommend that community, counseling at times, journaling, mindful walks, prayer or meditation, and prioritizing rest can help intended parents stay grounded and present. Finding small rituals, like writing letters to their future child or keeping a journey journal, allows them to connect physically and emotionally to the experience, even from a step removed.

 

Ultimately, one of the greatest lessons of surrogacy is learning to redefine both success and control. Success isn’t about whether every step happens exactly as planned. It isn’t only about the baby placed in their arms at the end, though that moment is profoundly beautiful. Success is also found in the relationships built, in the resilience discovered, and in the hope sustained along the way. And control? In many ways, this journey invites everyone involved to loosen their grip and instead lean into trust. Trust in the team, trust in the process, and trust that they are being carried through something bigger than themselves.

 

At Egg Donor & Surrogate Solutions, we believe that surrogacy is about more than babies being born. It’s about the communities of love and support that are built around those babies, and the courage it takes to walk a path that is anything but simple. It’s about honoring the humanity of every person involved, because when we do that, families aren’t just created—they’re strengthened.

 

Learn more about Katy and Egg Donor & Surrogate Solutions at www.CreateAHappyFamily.com

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Tamara Burtscher

Escrow Contract Coordinator

She is committed to assisting customers as much as possible, ensuring their needs are met with efficiency and care. Outside of work, Tamara has a passion for animals and enjoys traveling, which enriches her professional perspective and personal growth.

Dadby Gallahad

Escrow Account Specialist

continues to enjoy helping Spanish-speaking Intended Parents and Surrogates. Dadby enjoys going to the movies and taking nature walks in her spare time with her husband.

Angel Forrest

Surrogate Advocate

Angel is dedicated to supporting surrogates and ensuring all clients have the best possible experience and stress-free journeys.

When not in the office, Angel enjoys outdoor activities with her family and friends. She especially enjoys going to the beach and boating.

Ron Snyder

Escrow Support Specialist

game reviews for an entertainment website. After graduating from Temple University with a degree in Communication, he embarked on a diverse professional journey that spans billing, the mortgage industry, and collections.

Outside of professional endeavors, Ron enjoys a vibrant personal life filled with hobbies and family time. An avid bowler and ice hockey player, he also treasures spending quality time with his wife Trisha, and two boys Dominic and Declan.

Katelyn Barker

Escrow Support Specialist

Outside of work, Katelyn enjoys a vibrant life with her family, including her husband, their toddler, and a lively assortment of animals: nine ducks, seven chickens, two dogs, and even a pig! Whether she’s balancing books or enjoying time on her small homestead, Katelyn’s dedication and passion shine through.

Lina Wei

SR. Closing Specialist

person’s experience with SeedTrust rewarding and pleasant. Outside of the office, Lina enjoys hiking through Mission Trails in San Diego and experiencing different cultures as well as life-styles around the world.

Samantha Jenkins

Specialty Teams and Training Manager

College. Samantha joins SeedTrust with a background of working in customer service, accounts payable, and the legal industry.

Samantha is passionate about helping others and making sure every client is satisfied.

Outside of the office, Samantha enjoys spending time with her dog Beasley and her family, playing softball, being on the river, and trying out new local restaurants.

Molly Shen

Disbursement Request Specialist

clients with high-quality surrogacy escrow services to help families grow and reduce the financial stress of the escrow process.

Outside of the office, you can find her hiking beautiful trails throughout the state of Indiana, gardening, food tasting, and spending time with her kids and family.

Nicole Davis

Disbursement Request Specialist

transactions. Nicole’s comprehensive banking knowledge allows her to manage and navigate complex financial situations with precision.

Holding an Associate of Arts degree, Nicole blends her technical banking expertise with excellent communication skills, ensuring seamless interactions with clients and colleagues. Outside of her professional role, Nicole is passionate about welding and creating custom jewelry, combining her creativity and craftsmanship, In her personal time, she cherishes moments spent with her children, balancing a fulfilling career with a rich family life.

Celine Reilly

Disbursement Request Specialist

helping others in all areas of her life. Outside of her professional pursuits, Celine has a deep love for horses, owning and riding them whenever she can. She is also the proud owner of a spirited Jack Russell Terrier.

When not tending to her animals, Celine enjoys kayaking the crystal-clear springs of Florida with her husband, embracing the outdoors, and experiencing the beauty of nature. She’s an avid RV camper, always seeking new adventures and making memories on the road. With a genuine passion for people, Celine is dedicated to making a positive impact in everything she does, whether it’s in her career or in her personal pursuits.

Dominic Dalton

Disbursement Request Specialist

potential of technology. An animal lover at heart, Dominic shares a special bond with his beloved dog, Coffee, and a fondness for birds such as the African Grey Parrott. An avid reader, writer, and culinary enthusiast with a passion for exploring new recipes and flavors. A dedicated gamer, he appreciates the artistry behind immersive storytelling and interactive experiences.

Jessica Matthews

Disbursement Request Specialist

shaped by strength, empathy, and compassion. She cherishes her family and her role as a mother.

Jessica enjoys the company of her pets, attending live music events, cheering for hockey games, and hiking in nature. During her spare time, she enjoys reading, caring for her organic vegetable garden, and appreciating the great outdoors.

Brittney Hemmends

Sr. Escrow Contract Coordinator

paralegal with a diverse background in the English field. After graduating with her degree from Texas State University, she found herself immersed in the background of education, psychology, and eventually, law. It was through these years of self-discovery that led her to a career that now feels like home.

When she isn’t spending time at work, Brittney prefers to enjoy a life full of nature and art. She spends some days traveling to new places, hiking to new heights, and learning through creative outlets. Mostly, she lives an exciting, colorful life with her cat Yuno, whose wild but peaceful presence matches her own

Hunter McMillin

ESCROW CONTRACT COORDINATOR

Hunter enjoys surfing, snowboarding, and cheering on his favorite LA sports teams, the Dodgers and the Lakers.

Outside of work, Hunter loves to hangout with his girlfriend and spend time with their cat. An athlete nearly his entire life, he likes to play pick-up basketball and watch sports with his friends. Hunter is passionate about forming relationships with others and helping them achieve their goals, and hopes his social skills and willingness to assist clients takes SeedTrust to new heights.

Kayleen Stromberg

Independent Escrow Account Manager

Resolution, as well as an Associate of Applied Science degree in Paralegal Studies from ABA accredited Pioneer Pacific College. Kayleen joined the SeedTrust team with experience in various fields of the legal industry, including personal injury, general business and taxation, trademark, real property, and estate planning. During her time at SeedTrust, she has assisted thousands of clients throughout their journeys. As a mother herself, it brings her an immense amount of joy to help intended parents realize their dream of parenthood, and provide support to the incredible surrogates and egg/ sperm/ embryo donors who make it all possible. Kayleen is zealous in her desire to provide outstanding support and customer service to each individual she works with throughout their journey, all the while cultivating meaningful relationships.

In Kayleen’s free time, you can find her hiking beautiful trails throughout the state of Oregon, wine tasting in the Umpqua and Willamette Valleys, or cheering on the Oregon Ducks, all with her husband, daughter and dog in tow.

Madison Mann

Escrow Administrator

creating smooth and efficient experiences for clients and colleagues alike. Outside of the office, she enjoys spending quality time with her family, exploring the outdoors, especially boating, and playing guitar.

Jordan Marak

Escrow Operations Manager

with Civil Law legal experience and many years of customer service. Jordan is committed to providing excellent customer service and ensuring each client’s journey is smooth sailing.

Outside of work, Jordan enjoys spending quality time with her family, friends, and her two golden retrievers. She also loves sports and traveling.

Nuala Deely

Escrow Operations Manager

providing each client with the best possible experience. Nuala is passionate about helping families grow and working to instill peace of mind in our clients throughout their journey.

Nuala loves spending time with her family. When she is not working, you can find her outdoors. She loves fishing off the coast of Texas, concerts, hiking, and paddling the Guadalupe River.

Cassi Doberstein

ESCROW ACCOUNT SPECIALIST

process.  Her unique perspective allows her to approach each contract with care, precision, and empathy. Cassi is passionate about helping families grow and is dedicated to making the escrow process smooth, transparent, and stress-free.

Outside of work, Cassi is a proud wife and mom of 2. Her love for adventure led her family to live in a converted Skoolie, traveling through all 48 contiguous states and creating unforgettable memories along the way. Later, she followed her kids’ dream of island living and spent a year in Maui, fully embracing the slower, tropical pace of life. Cassi believes in living boldly, following dreams, and making the most of every moment.

Taylor Johnson

Escrow Account Lead

faced personal fertility struggles, she is deeply passionate about helping families grow and holds each journey close to her heart. Taylor is devoted to making every client feel comfortable, confident and cared for throughout their entire journey.

Taylor was born and raised in Austin, Texas, and still resides there with her husband and their two dogs. Outside of work, Taylor enjoys spending quality time with family and friends, live music, reading and travel.

Amy Rauth

Escrow Account Lead

provide attention to detail and clear communication to ensure that clients have the best possible experience in every aspect of their journey.

In Amy’s free time, she enjoys adventuring the beautiful Oregon Coast, taking camping trips, and attending Oregon Ducks sporting events. 

Madi Barnet

ESCROW ACCOUNT SPECIALIST

processes. This background has been instrumental in ensuring accuracy and compliance in the disbursement process at SeedTrust. Madi is committed to delivering exceptional service and ensuring that all disbursement requests are handled with the utmost care and precision.

Outside of work, Madi enjoys traveling, curling up with a good book, or taking long walks with her dog. She is thrilled to be part of the SeedTrust team, where she can leverage her legal expertise and passion for helping others to make a meaningful impact.

Claire Chang

Escrow Account Specialist

and is fluent in both English and Mandarin Chinese. She is passionate about helping families grow and providing excellent communication to ensure satisfaction for all clients.

In her free time, Claire enjoys spending time with family and friends and loves to travel, both locally and abroad.

Gianna Robinson

Escrow Account Specialist

working at a county courthouse to participating in a family law clinic. She applies her analytical and interpersonal skills into her current role as an ART paralegal. Gianna makes it a priority to ensure that clients feel comfortable and helps them understand the escrow process.

In her free time, Gianna frequently hits the gym and loves to stay active to promote body and mind positivity. She also volunteers as a Victim Advocate for the community of Tucson, Arizona. Her goal is to attend law school in the near future.

Zane Zantai

Escrow Account Lead

attention to detail and excellent  customer service skills to better serve our clients and enhance their overall experience.

Outside of work, Zane enjoys learning how to play new instruments, finding new ways to make coffee, and traveling wherever possible. He plans to continue his law education going forward.

Grace Wofford

Escrow Account Lead

Tech College, studying interdisciplinary and paralegal studies. With a firm belief that education is a lifelong journey transcending age, Grace advocates for the pursuit of knowledge at any stage of life. Beyond her professional & academic endeavors, she finds joy in capturing moments through photography, embarking on new adventures through travel, and indulging in the art of baking. Grace embodies a commitment to growth and exploration, both in her legal career and personal interests.

Lauren tessier

Escrow Account Lead

graduate of an ABA-certified Paralegal Studies certificate program in Raritan, New Jersey. Lauren takes tremendous pride in helping families grow and flourish however she can.

In her free time, Lauren can be found practicing her classically-trained art of Opera and learning new vocal techniques as a Mezzo Soprano. When she isn’t belting out melodies and prefers a night relaxing, she spends quality time with her husband by watching superhero movies and documentaries. Lauren also enjoys exploring areas outside of her home of Bucks County, PA.

Jessica Pruitt​

Escrow Account Specialist

facilitating smooth and secure financial transactions for families and surrogates. A passionate advocate for surrogacy, Jessica is also a three-time experienced gestational surrogate. Her deep love for the surrogacy community inspired her to pursue a long-term career in this field, allowing her to help others fulfill their dreams of parenthood. Residing in the Upstate of South Carolina, Jessica enjoys life with her husband, two fun-loving children, and two rambunctious dogs, balancing her professional commitments with family adventures and a passion for travel.

Colby Priest

Escrow Account Specialist

Jessica Noda

Escrow Contract Coordinator

Nationwide Remote Online Notary. Jessica was also a licensed insurance agent and worked independently for her Insurance Agency for about 5 years.

Jessica’s greatest and most honorable achievement is becoming a mother of 3. She has young Irish twin boys and a young princess!

You will find Jessica involved as a Team Mom for her son’s basketball team who have been playing since 2021. She keeps busy with practices and games which she LOVES!