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An Interview with Roland Salloum, COO and Co-Founder of SeedTrust Escrow

[vc_section][vc_row][vc_column][vc_column_text]Roland S. Salloum, Esq. is the co-founder and Chief Operating Officer of SeedTrust Escrow. He serves as general counsel for SeedTrust Escrow, Orchid Software Solutions, and SeedCoach Fertility Financial Guidance. Prior to founding SeedTrust, Roland operated his own law firm in West Palm Beach, Florida. He has been practicing law for over 12 years and specializes in contracts pertaining to assisted reproductive arrangements, such as egg donor and gestational surrogacy contracts. After experiencing his own long-term infertility journey, Roland joined the ART industry and developed an expansive knowledge of collaborative reproductive processes.

How it Began

The idea for SeedTrust came about after a phone call with Edward Brockschmidt, now the CFO and co-founder of SeedTrust. Brock had been a very close friend of mine since our senior year of high school. In 2015, my wife and I had been experiencing difficulty conceiving our second child for at least four years. We went through just about every fertility treatment you can think of and spent a great deal of money doing so. I was really struggling with it one night, and I opened up to Brock and told him about what was going on between my wife and me, and what we were dealing with. At the time, he had his own CPA practice, and two or three of his clients were surrogacy agencies. And he asked, “Hey, have you ever considered surrogacy?” it began a conversation that led to the creation of SeedTrust. When we started out, it was just the two of us working from our laptops. I mean on our dining room tables. Those first two and a half years were absolutely brutal on Brock and me. Both of our practices had really just started to take off. I had my own law firm, he had his own CPA firm, and now, we had SeedTrust. Suddenly, we were noticing that SeedTrust was getting bigger and bigger and bigger. So, much to the dismay of our families, we both shut down our respective practices. We released the initial SeedTrust online platform in 2017. And that really changed everything. Then, we brought on Adam Winder, and he became the face of the company. He took over the marketing and client outreach. Adam was the one that successfully got SeedTrust into all the industry’s inner circles. In fact, within 3 years of getting involved, he went from not knowing anyone in the industry to being elected the President of SEEDS (Society for Ethics for Egg Donation and Surrogacy).

Solutions for Surrogacy Escrow Frustrations

When we first started, surrogacy escrow was primarily run by attorneys. There was no big nationwide surrogacy escrow company servicing the industry. Most surrogacy agencies were either holding it in-house or using these attorneys. The attorneys were literally just writing checks once a month at the end of the month and mailing them out to these surrogates, which is time-consuming and outdated. It caused a great deal of delay in getting surrogates and donors reimbursed or paid, which in turn caused a great deal of frustration for the surrogates and donors as they were going through their journeys. We started noticing there was a common thread. So, we said, “Hey, you know, we know these are the problems that are facing this industry, and we can do this. We can solve these problems.” One, the delays. Two, the arcane nature of how they were doing it. Three, the severe lack of transparency. Four, the painful lack of technology in the space. One of the things that set us apart early was our technology. We put everything online and made the whole case file accessible to everybody on the case, 24/7. They could see their ledgers being updated in real-time. They could see their payment calendars. They could track their Disbursement Requests from submission to payment. We also brought everything, I guess, kicking and screaming into the direct deposit world. Then we brought in credit cards. Slowly but surely, we dragged this industry into the current era of how you do business. And that was revolutionary, you know?

The Proudest Moment

There are times when we sit back and reflect, “Oh my God, you know, we have like, 60 people working for these companies right now. We are supporting 60 families.” And that is incredible. One of the proudest moments in my entire life was the fact that during the pandemic, not only did we never furlough anybody, cut anybody’s hours, terminate anybody’s employment, but we actually added staff. We were hiring all the way through the pandemic and still are. And that was an incredible feat for me. We had planned so well — our finances, our growth, our corporate strategy. We had planned and planned and planned and done it so well that we withstood a global pandemic that had brought our business to zero for months. The fact that we could withstand that completely intact was one of the best moments of my entire life and something that the entire SeedTrust leadership team is very proud of. That’s a huge, huge, huge thing.

Setting the Bar for the ART Industry

We want to raise that bar. We want to raise the standards in this industry. We want more oversight. We want higher professional standards across the board. And we do that, one by example, and two, constantly preaching about it and walking the walk. We are hyper-focused on being better today than we were yesterday. We also want to make sure that we are supporting, lifting up, and enriching the agencies. Because by doing that, we make the experience better for everybody. We strengthen the entire integrity of the ART industry. You know, at the end of the day, it’s all about the relationships that you’re building, tending, and maintaining to make this company successful. That’s how this company grows — when we develop and foster and nurture these relationships with our agency partners, with our intended parents, with our surrogates, with our donors. When we build that trust and they understand not only are we competent, but we also care. And for us to succeed means they succeed. It’s a mission for us. We are dedicated to making the surrogacy journey, the egg donor journey, as stress-free as transparent, and as easy as humanly possible.[/vc_column_text][/vc_column][/vc_row][/vc_section]

Roland S. Salloum, Esq. is the co-founder and Chief Operating Officer of SeedTrust Escrow. He serves as general counsel for SeedTrust Escrow, Orchid Software Solutions, and SeedCoach Fertility Financial Guidance. Prior to founding SeedTrust, Roland operated his own law firm in West Palm Beach, Florida. He has been practicing law for over 12 years and specializes in contracts pertaining to assisted reproductive arrangements, such as egg donor and gestational surrogacy contracts.

After experiencing his own long-term infertility journey, Roland joined the ART industry and developed an expansive knowledge of collaborative reproductive processes.

How it Began

The idea for SeedTrust came about after a phone call with Edward Brockschmidt, now the CFO and co-founder of SeedTrust. Brock had been a very close friend of mine since our senior year of high school.

In 2015, my wife and I had been experiencing difficulty conceiving our second child for at least four years. We went through just about every fertility treatment you can think of and spent a great deal of money doing so.

I was really struggling with it one night, and I opened up to Brock and told him about what was going on between my wife and me, and what we were dealing with.

At the time, he had his own CPA practice, and two or three of his clients were surrogacy agencies. And he asked, “Hey, have you ever considered surrogacy?” it began a conversation that led to the creation of SeedTrust.

When we started out, it was just the two of us working from our laptops. I mean on our dining room tables. Those first two and a half years were absolutely brutal on Brock and me.

Both of our practices had really just started to take off. I had my own law firm, he had his own CPA firm, and now, we had SeedTrust. Suddenly, we were noticing that SeedTrust was getting bigger and bigger and bigger.

So, much to the dismay of our families, we both shut down our respective practices.

We released the initial SeedTrust online platform in 2017.

And that really changed everything.

Then, we brought on Adam Winder, and he became the face of the company. He took over the marketing and client outreach.

Adam was the one that successfully got SeedTrust into all the industry’s inner circles. In fact, within 3 years of getting involved, he went from not knowing anyone in the industry to being elected the President of SEEDS (Society for Ethics for Egg Donation and Surrogacy).

Solutions for Surrogacy Escrow Frustrations

When we first started, surrogacy escrow was primarily run by attorneys. There was no big nationwide surrogacy escrow company servicing the industry.

Most surrogacy agencies were either holding it in-house or using these attorneys. The attorneys were literally just writing checks once a month at the end of the month and mailing them out to these surrogates, which is time-consuming and outdated. It caused a great deal of delay in getting surrogates and donors reimbursed or paid, which in turn caused a great deal of frustration for the surrogates and donors as they were going through their journeys.

We started noticing there was a common thread. So, we said, “Hey, you know, we know these are the problems that are facing this industry, and we can do this. We can solve these problems.”

One, the delays.

Two, the arcane nature of how they were doing it.

Three, the severe lack of transparency.

Four, the painful lack of technology in the space.

One of the things that set us apart early was our technology. We put everything online and made the whole case file accessible to everybody on the case, 24/7.

They could see their ledgers being updated in real-time. They could see their payment calendars. They could track their Disbursement Requests from submission to payment.

We also brought everything, I guess, kicking and screaming into the direct deposit world.

Then we brought in credit cards.

Slowly but surely, we dragged this industry into the current era of how you do business. And that was revolutionary, you know?

The Proudest Moment

There are times when we sit back and reflect, “Oh my God, you know, we have like, 60 people working for these companies right now. We are supporting 60 families.”

And that is incredible.

One of the proudest moments in my entire life was the fact that during the pandemic, not only did we never furlough anybody, cut anybody’s hours, terminate anybody’s employment, but we actually added staff.

We were hiring all the way through the pandemic and still are. And that was an incredible feat for me.

We had planned so well — our finances, our growth, our corporate strategy. We had planned and planned and planned and done it so well that we withstood a global pandemic that had brought our business to zero for months.

The fact that we could withstand that completely intact was one of the best moments of my entire life and something that the entire SeedTrust leadership team is very proud of. That’s a huge, huge, huge thing.

Setting the Bar for the ART Industry

We want to raise that bar. We want to raise the standards in this industry. We want more oversight. We want higher professional standards across the board. And we do that, one by example, and two, constantly preaching about it and walking the walk. We are hyper-focused on being better today than we were yesterday.

We also want to make sure that we are supporting, lifting up, and enriching the agencies. Because by doing that, we make the experience better for everybody. We strengthen the entire integrity of the ART industry.

You know, at the end of the day, it’s all about the relationships that you’re building, tending, and maintaining to make this company successful. That’s how this company grows — when we develop and foster and nurture these relationships with our agency partners, with our intended parents, with our surrogates, with our donors. When we build that trust and they understand not only are we competent, but we also care.

And for us to succeed means they succeed.

It’s a mission for us. We are dedicated to making the surrogacy journey, the egg donor journey, as stress-free as transparent, and as easy as humanly possible.

Offering You: Peace of Mind

Contact us today.

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Madison Mann

Escrow Administrator

creating smooth and efficient experiences for clients and colleagues alike. Outside of the office, she enjoys spending quality time with her family, exploring the outdoors, especially boating, and playing guitar.

Hunter McMillin

ESCROW CONTRACT COORDINATOR

Hunter enjoys surfing, snowboarding, and cheering on his favorite LA sports teams, the Dodgers and the Lakers.

Outside of work, Hunter loves to hangout with his girlfriend and spend time with their cat. An athlete nearly his entire life, he likes to play pick-up basketball and watch sports with his friends. Hunter is passionate about forming relationships with others and helping them achieve their goals, and hopes his social skills and willingness to assist clients takes SeedTrust to new heights.

Dadby Gallahad

Escrow Account Specialist

continues to enjoy helping Spanish-speaking Intended Parents and Surrogates. Dadby enjoys going to the movies and taking nature walks in her spare time with her husband.

Angel Forrest

Surrogate Advocate

Angel is dedicated to supporting surrogates and ensuring all clients have the best possible experience and stress-free journeys.

When not in the office, Angel enjoys outdoor activities with her family and friends. She especially enjoys going to the beach and boating.

Ron Snyder

Escrow Support Specialist

game reviews for an entertainment website. After graduating from Temple University with a degree in Communication, he embarked on a diverse professional journey that spans billing, the mortgage industry, and collections.

Outside of professional endeavors, Ron enjoys a vibrant personal life filled with hobbies and family time. An avid bowler and ice hockey player, he also treasures spending quality time with his wife Trisha, and two boys Dominic and Declan.

Katelyn Barker

Escrow Support Specialist

Outside of work, Katelyn enjoys a vibrant life with her family, including her husband, their toddler, and a lively assortment of animals: nine ducks, seven chickens, two dogs, and even a pig! Whether she’s balancing books or enjoying time on her small homestead, Katelyn’s dedication and passion shine through.

Lina Wei

SR. Closing Specialist

person’s experience with SeedTrust rewarding and pleasant. Outside of the office, Lina enjoys hiking through Mission Trails in San Diego and experiencing different cultures as well as life-styles around the world.

Samantha Jenkins

Specialty Teams and Training Manager

College. Samantha joins SeedTrust with a background of working in customer service, accounts payable, and the legal industry.

Samantha is passionate about helping others and making sure every client is satisfied.

Outside of the office, Samantha enjoys spending time with her dog Beasley and her family, playing softball, being on the river, and trying out new local restaurants.

Molly Shen

Disbursement Request Specialist

clients with high-quality surrogacy escrow services to help families grow and reduce the financial stress of the escrow process.

Outside of the office, you can find her hiking beautiful trails throughout the state of Indiana, gardening, food tasting, and spending time with her kids and family.

Nicole Davis

Disbursement Request Specialist

transactions. Nicole’s comprehensive banking knowledge allows her to manage and navigate complex financial situations with precision.

Holding an Associate of Arts degree, Nicole blends her technical banking expertise with excellent communication skills, ensuring seamless interactions with clients and colleagues. Outside of her professional role, Nicole is passionate about welding and creating custom jewelry, combining her creativity and craftsmanship, In her personal time, she cherishes moments spent with her children, balancing a fulfilling career with a rich family life.

Celine Reilly

Disbursement Request Specialist

helping others in all areas of her life. Outside of her professional pursuits, Celine has a deep love for horses, owning and riding them whenever she can. She is also the proud owner of a spirited Jack Russell Terrier.

When not tending to her animals, Celine enjoys kayaking the crystal-clear springs of Florida with her husband, embracing the outdoors, and experiencing the beauty of nature. She’s an avid RV camper, always seeking new adventures and making memories on the road. With a genuine passion for people, Celine is dedicated to making a positive impact in everything she does, whether it’s in her career or in her personal pursuits.

Dominic Dalton

Disbursement Request Specialist

potential of technology. An animal lover at heart, Dominic shares a special bond with his beloved dog, Coffee, and a fondness for birds such as the African Grey Parrott. An avid reader, writer, and culinary enthusiast with a passion for exploring new recipes and flavors. A dedicated gamer, he appreciates the artistry behind immersive storytelling and interactive experiences.

Jessica Matthews

Disbursement Request Specialist

shaped by strength, empathy, and compassion. She cherishes her family and her role as a mother.

Jessica enjoys the company of her pets, attending live music events, cheering for hockey games, and hiking in nature. During her spare time, she enjoys reading, caring for her organic vegetable garden, and appreciating the great outdoors.

Brittney Hemmends

Sr. Escrow Contract Coordinator

paralegal with a diverse background in the English field. After graduating with her degree from Texas State University, she found herself immersed in the background of education, psychology, and eventually, law. It was through these years of self-discovery that led her to a career that now feels like home.

When she isn’t spending time at work, Brittney prefers to enjoy a life full of nature and art. She spends some days traveling to new places, hiking to new heights, and learning through creative outlets. Mostly, she lives an exciting, colorful life with her cat Yuno, whose wild but peaceful presence matches her own

Tamara Burtscher

Escrow Contract Coordinator

She is committed to assisting customers as much as possible, ensuring their needs are met with efficiency and care. Outside of work, Tamara has a passion for animals and enjoys traveling, which enriches her professional perspective and personal growth.

Colby Priest

Escrow Account Specialist

Kayleen Stromberg

Independent Escrow Account Manager

Resolution, as well as an Associate of Applied Science degree in Paralegal Studies from ABA accredited Pioneer Pacific College. Kayleen joined the SeedTrust team with experience in various fields of the legal industry, including personal injury, general business and taxation, trademark, real property, and estate planning. During her time at SeedTrust, she has assisted thousands of clients throughout their journeys. As a mother herself, it brings her an immense amount of joy to help intended parents realize their dream of parenthood, and provide support to the incredible surrogates and egg/ sperm/ embryo donors who make it all possible. Kayleen is zealous in her desire to provide outstanding support and customer service to each individual she works with throughout their journey, all the while cultivating meaningful relationships.

In Kayleen’s free time, you can find her hiking beautiful trails throughout the state of Oregon, wine tasting in the Umpqua and Willamette Valleys, or cheering on the Oregon Ducks, all with her husband, daughter and dog in tow.

Jordan Marak

Escrow Operations Manager

with Civil Law legal experience and many years of customer service. Jordan is committed to providing excellent customer service and ensuring each client’s journey is smooth sailing.

Outside of work, Jordan enjoys spending quality time with her family, friends, and her two golden retrievers. She also loves sports and traveling.

Nuala Deely

Escrow Operations Manager

providing each client with the best possible experience. Nuala is passionate about helping families grow and working to instill peace of mind in our clients throughout their journey.

Nuala loves spending time with her family. When she is not working, you can find her outdoors. She loves fishing off the coast of Texas, concerts, hiking, and paddling the Guadalupe River.

Cassi Doberstein

ESCROW ACCOUNT SPECIALIST

process.  Her unique perspective allows her to approach each contract with care, precision, and empathy. Cassi is passionate about helping families grow and is dedicated to making the escrow process smooth, transparent, and stress-free.

Outside of work, Cassi is a proud wife and mom of 2. Her love for adventure led her family to live in a converted Skoolie, traveling through all 48 contiguous states and creating unforgettable memories along the way. Later, she followed her kids’ dream of island living and spent a year in Maui, fully embracing the slower, tropical pace of life. Cassi believes in living boldly, following dreams, and making the most of every moment.

Taylor Johnson

Escrow Account Lead

faced personal fertility struggles, she is deeply passionate about helping families grow and holds each journey close to her heart. Taylor is devoted to making every client feel comfortable, confident and cared for throughout their entire journey.

Taylor was born and raised in Austin, Texas, and still resides there with her husband and their two dogs. Outside of work, Taylor enjoys spending quality time with family and friends, live music, reading and travel.

Amy Rauth

Escrow Account Lead

provide attention to detail and clear communication to ensure that clients have the best possible experience in every aspect of their journey.

In Amy’s free time, she enjoys adventuring the beautiful Oregon Coast, taking camping trips, and attending Oregon Ducks sporting events. 

Madi Barnet

ESCROW ACCOUNT SPECIALIST

processes. This background has been instrumental in ensuring accuracy and compliance in the disbursement process at SeedTrust. Madi is committed to delivering exceptional service and ensuring that all disbursement requests are handled with the utmost care and precision.

Outside of work, Madi enjoys traveling, curling up with a good book, or taking long walks with her dog. She is thrilled to be part of the SeedTrust team, where she can leverage her legal expertise and passion for helping others to make a meaningful impact.

Claire Chang

Escrow Account Specialist

and is fluent in both English and Mandarin Chinese. She is passionate about helping families grow and providing excellent communication to ensure satisfaction for all clients.

In her free time, Claire enjoys spending time with family and friends and loves to travel, both locally and abroad.

Gianna Robinson

Escrow Account Specialist

working at a county courthouse to participating in a family law clinic. She applies her analytical and interpersonal skills into her current role as an ART paralegal. Gianna makes it a priority to ensure that clients feel comfortable and helps them understand the escrow process.

In her free time, Gianna frequently hits the gym and loves to stay active to promote body and mind positivity. She also volunteers as a Victim Advocate for the community of Tucson, Arizona. Her goal is to attend law school in the near future.

Zane Zantai

Escrow Account Lead

attention to detail and excellent  customer service skills to better serve our clients and enhance their overall experience.

Outside of work, Zane enjoys learning how to play new instruments, finding new ways to make coffee, and traveling wherever possible. He plans to continue his law education going forward.

Grace Wofford

Escrow Account Lead

Tech College, studying interdisciplinary and paralegal studies. With a firm belief that education is a lifelong journey transcending age, Grace advocates for the pursuit of knowledge at any stage of life. Beyond her professional & academic endeavors, she finds joy in capturing moments through photography, embarking on new adventures through travel, and indulging in the art of baking. Grace embodies a commitment to growth and exploration, both in her legal career and personal interests.

Lauren tessier

Escrow Account Lead

graduate of an ABA-certified Paralegal Studies certificate program in Raritan, New Jersey. Lauren takes tremendous pride in helping families grow and flourish however she can.

In her free time, Lauren can be found practicing her classically-trained art of Opera and learning new vocal techniques as a Mezzo Soprano. When she isn’t belting out melodies and prefers a night relaxing, she spends quality time with her husband by watching superhero movies and documentaries. Lauren also enjoys exploring areas outside of her home of Bucks County, PA.

Jessica Pruitt​

Escrow Account Specialist

facilitating smooth and secure financial transactions for families and surrogates. A passionate advocate for surrogacy, Jessica is also a three-time experienced gestational surrogate. Her deep love for the surrogacy community inspired her to pursue a long-term career in this field, allowing her to help others fulfill their dreams of parenthood. Residing in the Upstate of South Carolina, Jessica enjoys life with her husband, two fun-loving children, and two rambunctious dogs, balancing her professional commitments with family adventures and a passion for travel.

Jessica Noda

Escrow Contract Coordinator

Nationwide Remote Online Notary. Jessica was also a licensed insurance agent and worked independently for her Insurance Agency for about 5 years.

Jessica’s greatest and most honorable achievement is becoming a mother of 3. She has young Irish twin boys and a young princess!

You will find Jessica involved as a Team Mom for her son’s basketball team who have been playing since 2021. She keeps busy with practices and games which she LOVES!